Privacy Policy (GDPR)

1. DATA CONTROLLER AND CONTACT

Your personal data is processed by Orbiba Robotics ("Company") as the data controller under this Privacy Policy in accordance with the GDPR.

• Name: Orbiba Robotics
• Address: YTU Technopark, Esenler/Istanbul
• Email: info@orbibarobotics.com
• Phone: +90 5320675744

2. PURPOSES OF PROCESSING

We process your personal data for the following purposes in compliance with the GDPR:

• Handling demo/quote/contact requests
• Providing products and services, support and maintenance
• Customer relationship management and satisfaction
• Finance and accounting operations (invoicing etc.)
• Information security, access control and activity logging
• Compliance with legal obligations and notifications to authorities
• Marketing/communication activities (only with consent where required)
• Statistical analysis, reporting and service improvement

3. CATEGORIES OF PERSONAL DATA

The main categories of data processed are:

• Identity: Name, surname, title
• Contact: Email, phone, address
• Customer Transaction: Requests/complaints, contracts/quotes
• Finance: Invoicing and payment details (if applicable)
• Marketing: Communication preferences, campaign participation
• Technical: IP address, device/session details, cookie and log data

We do not regularly process special category data. If processing is required by law, appropriate safeguards will be applied.

4. METHODS OF COLLECTION AND LEGAL BASES

Data may be collected via web forms, email, phone, support tickets, contract/quote processes and cookies/analytics, by automated or non‑automated means.

Legal bases under GDPR Article 6 include:

• Consent
• Performance of a contract or steps prior to entering a contract
• Compliance with legal obligations
• Legitimate interests pursued by the Company (without prejudicing your rights and freedoms)

5. COOKIES AND TRACKING TECHNOLOGIES

We may use essential, performance and analytics cookies on our website. You can manage cookie preferences via your browser settings. See our cookie policy for details.

6. DATA TRANSFERS

Data may be shared with business partners, suppliers (hosting, email, cloud), accounting/audit providers, and competent public authorities, strictly for the purposes stated above.

Where international transfers are necessary, appropriate safeguards (e.g., contractual clauses) are implemented to ensure adequate protection.

7. DATA RETENTION

Data are retained for as long as necessary for the purposes of processing and as required by applicable laws. After the retention period, data are securely deleted, destroyed or anonymized.

8. RIGHTS OF THE DATA SUBJECT

• Right of access
• Right to rectification
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object, including to profiling
• Right to lodge a complaint with a supervisory authority

9. REQUESTS AND CONTACT

10. CHANGES

This Privacy Policy may be updated in line with changes in legal regulations or Company practices. The current version is published on our website.